At surjical.com, we are dedicated to delivering your orders in a timely and reliable manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

1. Shipping Locations

We currently deliver across India. For international shipping, please contact our customer support team for availability and charges.

2. Shipping Charges

  • Domestic Shipping: Shipping charges vary based on the product size, weight, and delivery location. These charges will be displayed at checkout.
  • Free Shipping: Free shipping may be available for specific orders or promotional offers, as indicated on the website.

3. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframe

  • Delivery times depend on the shipping destination and product availability. Standard delivery within India usually takes 5-10 business days.
  • For remote or rural areas, delivery may take longer.

5. Tracking Orders

Once your order is shipped, you will receive an email or SMS with the tracking details. You can use the provided tracking number to monitor your shipment’s status.

6. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as natural disasters, courier delays, or regulatory issues.

  • If your order is delayed, please contact us at info@surjical.com, and we will assist you promptly.
  • In the rare event of a lost shipment, we will initiate a replacement or refund after investigating with the courier service.

7. Delivery Attempts

Couriers typically make two to three delivery attempts. If the delivery is unsuccessful, the package may be returned to us. In such cases, re-shipping charges may apply.

8. Damaged or Missing Items

If your order arrives damaged or with missing items:

  1. Notify us within 48 hours of receiving the package.
  2. Provide photographs of the damaged package and contents for verification.
  3. We will resolve the issue through a replacement or refund as applicable.

9. Contact Us

For questions or concerns about shipping, please contact us at:

  • Email: info@surjical.com
  • Phone: +91 8358862634

We are committed to providing a smooth and efficient shipping experience.