At surjical.com, we strive to ensure that our customers are satisfied with their purchases. This Return & Refund Policy outlines the terms for returning products and receiving refunds.

1. Eligibility for Returns

Products are eligible for return under the following conditions:

  • The product is damaged, defective, or not as described upon delivery.
  • The return request is initiated within 7 days of receiving the product.
  • The product is unused, in its original condition, and accompanied by the original packaging, labels, and invoice.

2. Non-Returnable Items

The following items are non-returnable:

  • Products that have been used, altered, or tampered with.
  • Customized or made-to-order products.
  • Disposable or perishable items (e.g., surgical gloves, syringes).
  • Items specifically marked as “non-returnable” at the time of purchase.

3. Return Process

To initiate a return:

  1. Contact our customer support team at info@surjical.com within the return window.
  2. Provide details, including the order number, reason for return, and photographic evidence of the issue (if applicable).
  3. Our team will review your request and provide instructions for returning the product.

4. Refund Process

  • Refunds will be processed after the returned item has been inspected and approved.
  • Refunds will be issued to the original payment method within 7-10 business days of approval.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product).

5. Exchange Policy

We offer exchanges for eligible items if a replacement is available. If an exchange is not possible, a refund will be provided as per our refund process.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately at [insert email/phone number] with supporting photos/videos. We will prioritize resolving the issue through a replacement or refund.

7. Cancellation Policy

  • Orders can be canceled before they are shipped.
  • Canceled orders will be refunded to the original payment method within 5-7 business days.

8. Contact Us

For assistance with returns or refunds, please contact us at:

  • Email: info@adminsurjical.com
  • Phone: +91 8358862634

We are committed to providing a hassle-free return and refund experience.